The Hanguk Mall helps you with the entire process of shipping your purchased product.
Do you want to purchase goods through Korean Internet sites, but do not have an address to receive goods in Korea?
It's hard to ask for something from your family.
For these people, Hanguk Malls deliver Korean products through a purchasing agency delivery service.
You want to purchase items through Korean shopping mall sites like Naver Coupang, but it's difficult due to combined shipping and payment problems, right?
Furthermore, for those who do not have a Korean credit card, the Hanguk Mall offers purchases, payments, and delivery of Korean products through proxy purchasing services.
In the case of an electronic product, check if the import permit is a CE certified product from abroad.
For electronic products, we can purchase and deliver on your behalf. Still, the purchaser or the recipient must be responsible for the customer's overseas customs clearance and customs costs.
In the case of general customs clearance products and list customs clearance products that exceed the duty-free amount for each foreign country, a separate cost for issuing documents for export may be added, and the incurred cost must also be paid by the purchaser or recipient.
A separate fee may be charged for purchases that require extra effort, rather than adding them to the shopping cart and purchasing them.
The international postal service shipping fee fluctuates frequently, so you can check the exact amount in [Post Office Rate Inquiry].
If you have any other questions, please contact us by e-mail or 1:1 customer service center and we will respond sequentially.
Thank you for using Hanguk Mall.
Membership Information
How to sign up
To sign up as a member, you can sign up for membership through the Internet after clicking the 'Sign Up' button at the top of the page anywhere on the homepage. However, if you are under 14, you cannot sign up as a member.
- 1) How to sign up membership
- Click the sign up button at the top and read the notice.
- After reading the terms and conditions for membership registration, click the Agree button if you agree, and click the Disagree button if you do not agree. Click the Agree button to proceed to the next screen.
- Enter personal information on the next screen. It is divided into required input information and optional input information. Please fill in all required information without leaving out, and decide whether or not to enter optional information at your discretion. However, if you enter optional input information, you can receive a wide range of shopping information and various event services from our shopping mall according to that information.
- This is a point to be careful when entering ID and PASSWORD. Once entered, the ID cannot be modified again. So, enter it carefully, but you must enter at least 4 characters and no more than 12 characters.
- After entering personal information, click OK and shop comfortably.
- 2) When a problem occurs during membership registration
- When registering as a member, problems such as ID duplication may occur.
- If you are trying to sign up for a new account, but there are duplicate users after checking your ID, you must use a different ID.
- 3) Privileges as a member
- You can enjoy various benefits provided by this shopping mall.
- If you become a member, you do not have to enter your personal information cumbersomely every time you shop, so you can shop conveniently.
- The personal information of those who have signed up for membership is stored in a safe database only administrators can view.
We applied a double security system to protect your personal information, and we are fully prepared in an emergency. Of course, membership is free.
- With priority, you will be invited to various events and special events at the shopping mall. We send you shopping news and other information by e-mail. Of course, we won't send it to you if you don't want it.
- Since a part of the purchase amount is accumulated as mileage, you can receive service benefits provided by our company when you reach a specific mileage. For details, please refer to the mileage guide.
Edit member information
- 1) Edit member information as follows.
- If you change your personal information, you must do so as soon as possible.
- If you click the member information edit button at the top of the screen, the edit screen will appear. If you enter your ID and PASSWORD here, the previously entered personal information will appear.
- You can correct your changed information correctly on this screen. Please correct the information accurately. If the information is incorrect when shipping or contacting the item, the item cannot be delivered correctly.
- 2) If you have lost your ID or PASSWORD
- If you lose your ID or PASSWORD, the fastest way is for you to contact the customer center directly. If you contact the customer center, we will immediately verify your identity and provide you with your lost ID or PASSWORD.
Membership Withdrawal
- Click Edit member information in the top menu to cancel membership, and a screen will appear. Enter your ID and PASSWORD here, enter the reason for withdrawal, and click the OK button.
- Membership withdrawal is possible at any time. In addition, membership can be re-registered at any time after withdrawal.
* If you withdraw from membership, you will not be able to receive the following various benefits as a member.
- Membership is lost, so purchasing as a member is not possible
- The mileage accumulated until withdrawal will not be available for use.
- You cannot receive member-related services such as various events and mail services held by the company.
- You can purchase all products in this shopping mall even if you lose your membership.
Coupon and Reward (point) information
- When purchasing a product, the member can receive a discount by the amount indicated in the coupon / reserve.
- The Hanguk Mall operator issues coupons/points for various events and event dates.
- When you fill out the order form, click on the coupon/point to be used, and the discount amount will be automatically deducted during payment.
Payment Guide
- Check the purchase and shipping costs and proceed with the payment in the desired method.
- Due to the nature of the 1:1 overseas ordering method, you can change/cancel within 24 hours of the same day after ordering, and if you change/cancel after 24 hours on the same day, a cancellation shipping fee (overseas freight charge + domestic freight charge + customs duty) will be charged. (Please note that you must pay for overseas round-trip delivery.)
Shipping information
Orders placed on Hanguk Mall shopping malls or products ordered from other sites will be sent to the Hanguk Mall distribution center address.
Once you fill out the delivery request form and the ordered product is delivered, the Korean shipping company's tracking number (Korean tracking number) will be updated.
Products arriving at the Hanguk Mall distribution center are checked through basic inspection and ready to be shipped out in the original packed box.
You will be informed of the overseas logistics cost and payment must be made with in 2 days for overseas shipping to proceed.
In the case of international delivery, if it is delivered only to the doorstep and the customer's signature is not received, it will be processed as delivery completed.
* Delivery period: Minimum 5 to maximum 10 business days after shipment from the distribution center (excluding holidays and weekends)
Delivery is unavailable on national holidays, and delivery times may vary by country.
Prohibited Items
Products that fall under the prohibited and restricted items will be disposed of during customs clearance, and disposal fees may be incurred. Please check the prohibited items for each country before requesting delivery.
Items prohibited for import may be updated, so in case of suspicious products, please check in advance with the Korea Customs Service, the Korea Food and Drug Administration or related organizations.
If it is considered an imitation (counterfeit), customs clearance will be suspended, and disposal and additional costs may be incurred.
- Products that cannot be transported by air (typically explosive products that are prohibited from being shipped by air)
- Explosive logistics
- Gunpowder, explosives (fireworks)
- Products containing high-pressure gas (spray, butane gas, fire extinguisher, etc.)
- Flammable liquids (gasoline, petroleum, lighter fuel, paint, etc.)
- Combustible substances, etc. (matches, charcoal, etc.)
- Poisonous logistics (insecticides, pesticides, etc.)
- radioactive material
- Biochemicals
- Customs-prohibited items / Quarantine disqualified items / Products containing prohibited import ingredients
- For suspicious products by country, please check in advance with the Korea Customs Service, KFDA or related organizations.
- Refer to the information page for non-delivery provided by EMS
Products that cannot be delivered
Products that cannot be shipped to each country